Can we visit the factory?
Definitely! We would love to welcome you to visit with family and friends.

We are generally open from Tuesday to Sunday and for those interested in the production process we recommend a visit between 9:30am and 11:30am Tuesday to Friday as this is the most likely time to see the nougat being made. If this is critical to your visit please call ahead to confirm.

Nougat masterclasses run throughout the year and offer a flavour development session for attendees to create a unique flavour. Visit the events link at the top of the page for upcoming sessions or speak with our team today to book a private session.

How much is postage and shipping?
Orders within Australia over $120 are currently eligible for FREE delivery.
For other orders postage is calculated once you have made your selection and based on size, weight and destination. Click and collect is also available to WA residents.

How long will my online order take to arrive?
Over 90% of orders arrive within 7 working days, however some orders may be delayed due to extreme weather as to try and ensure your delivery arrives in the best possible condition.

Please also note that most orders are shipped on Tuesday to Thursday to avoid stock being held in transit unnecessarily over the weekend. Orders in the Perth metropolitan area are usually delivered in 3-5 business days. Most Australian capital city areas arrive in 5-8 business days. International destinations may take longer due to customs clearance times, please contact our team for more information.

If you have any other questions please feel free to call or email us and we will get back to you as soon as possible.