FAQ

Can we visit the factory?
Definately! We would love to welcome you to visit with family and friends.

We are generally open from Tuesday to Sunday and for those interested in the production process we recommend a visit between 9:30am and 11:30am Tuesday to Friday as this is the most likely time to see the nougat being made. If this is critical to your visit please call ahead to confirm.

How long will my online order take to arrive?
Over 90% of orders arrive within 7 working days, however some orders may be delayed due to extreme weather as to try and ensure your delivery arrives in the best possible condition. Please also note that most orders are shipped on a Tuesday or Wednesday for a Thursday/Friday delivery to avoid stock being held in transit over the weekend. Some international destinations may take longer due to customs clearance times.

If you have any other questions please feel free to call or email us and we will get back to you as soon as possible.